Terms & Conditions

These Terms govern your access to and use of the Forked Roots platform ("Service"), operated by ABN Global Ventures Private Limited ("Company", "we", "us"). By subscribing to or using the Service, you agree to these Terms.

1. The Service

Forked Roots is a Software-as-a-Service platform for restaurants and hospitality outlets to accept direct table bookings, publish digital menus (item-wise or PDF), send WhatsApp confirmations, manage events and offers, operate a cover-charge wallet and run staff PIN-based redemptions.

2. Accounts & eligibility

• You must be at least 18 years old and legally able to enter contracts in India.
• You are responsible for keeping your login credentials, staff PINs and outlet tokens confidential.
• You are responsible for all activity on your account, including that of your staff.

3. Subscription, billing & taxes

• The Service is offered on a monthly or yearly subscription, per outlet.
• Subscription fees are billed in advance and renew automatically until cancelled.
• You may cancel at any time; access continues until the end of the paid cycle.
• All prices are exclusive of GST and other taxes, which will be added at applicable rates.
• Refunds are governed by our Return & Refund Policy.

4. Acceptable use

• Do not upload unlawful, infringing, misleading or offensive content.
• Do not use the Service to spam guests or send unsolicited marketing over WhatsApp/SMS/email.
• Do not attempt to reverse-engineer, resell, or interfere with the Service or its security.

5. Your data

You retain ownership of the data you and your guests submit through the Service (bookings, menus, offers, guest details). You grant us a limited licence to host, process and display that data solely to operate the Service. Personal data is handled per our Privacy Policy.

6. Third-party services

The Service integrates with third parties (e.g. WhatsApp Business, cloud hosting, payment gateways). Their availability and their own terms are outside our control.

7. Uptime & support

We aim to keep the Service reliable and available on a best-effort basis. Unless a separate Service Level Agreement is signed, no specific uptime is guaranteed. Support is provided via WhatsApp and email during business hours (IST).

8. Suspension & termination

We may suspend or terminate accounts for non-payment, breach of these Terms, or misuse that puts the platform or other users at risk. Fees already paid are non-refundable except as expressly stated in the Refund Policy.

9. Disclaimers & limitation of liability

The Service is provided on an "as is" and "as available" basis, without warranties of any kind to the fullest extent permitted by law. To the maximum extent permitted, our aggregate liability arising out of or relating to the Service will not exceed the fees paid by you to us in the three (3) months preceding the claim.

10. Changes

We may update these Terms from time to time. Material changes will be notified via email or in-app notice. Continued use after the effective date constitutes acceptance.

11. Governing law & jurisdiction

These Terms are governed by the laws of India. The courts at Gurugram, Haryana shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the Service.

12. Contact

Questions about these Terms? Email info@abnglobalventures.com.