Cancellation & Refund Policy

Forked Roots is a digital SaaS product operated by ABN Global Ventures Private Limited. This policy explains how cancellations and refunds work for subscription charges.

1. Subscription & cancellation

• The subscription is charged per outlet, monthly or yearly, in advance. GST is extra at applicable rates.
• You may cancel a monthly plan at any time. Cancellation stops the next renewal; your outlet stays active until the end of the current billing period.
• Annual plans may be cancelled within 7 days of purchase for a refund of that charge. After 7 days, annual charges are non-refundable except where a refund is required by law.
• No refunds are given for partial periods — unused days, weeks or months of a paid cycle are not refunded or pro-rated.
• Downgrades take effect from the next billing cycle; no refund is due for the difference in the current cycle.
• Add-ons, setup fees and custom services are non-refundable once delivered or provisioned.

2. How refunds are processed

Where a refund is applicable under this policy, it is processed to the original payment method through our payment processor Razorpay, normally within 5–7 working days of approval. Bank or card settlement timelines may add a few additional days.

3. Accidental duplicate charges

If the same account is charged twice for the same billing cycle due to a payment-gateway or technical error, we refund the duplicate charge to the original payment method.

• Report the duplicate charge within 7 days of the transaction.
• Verified duplicates are refunded within 5–7 working days of verification.
• Include both transaction references, the outlet name and the dates of the charges.

4. How to request a cancellation or refund

Email info@abnglobalventures.com from your registered email address, or WhatsApp us on +91 93157 71472 (Mon–Sat, 10:00–19:00 IST). Mention the outlet name and the plan you want to cancel. See our contact page for full details.

5. Chargebacks

Please contact us before initiating a chargeback with your bank. Chargebacks raised without first contacting us may result in suspension of the associated outlet accounts until the matter is resolved.

6. Free trials & promotional pricing

Introductory or promotional pricing is offered at our discretion and does not create any entitlement to refunds or discounts on future renewals.

7. Contact

For any refund query, write to info@abnglobalventures.com.